Refund Policy

1. Introduction

This Refund Policy ("Policy") governs the refund procedures for Same Day Solution Pvt. Ltd. ("Company", "we", "us", or "our") fintech services. This Policy is in compliance with the Consumer Protection Act, 2019, and other applicable laws in India. By using our Services, you agree to this Refund Policy.

2. General Refund Principles

2.1 Non-Refundable Services: Most of our fintech services, including transaction processing fees, service charges, and subscription fees, are generally non-refundable once the service has been rendered or the transaction has been processed.

2.2 Refund Eligibility: Refunds may be considered only in the following circumstances:

• Technical failure on our part that prevents service delivery
• Duplicate transactions due to system error
• Unauthorized transactions from your account
• Service not delivered as per agreed terms
• As required by applicable law or regulatory authority

3. Service-Specific Refund Policies

3.1 AEPS Services

AEPS transaction fees are non-refundable once the transaction is processed. However, refunds may be considered if:

• The transaction failed due to our technical error, but the amount was debited
• Duplicate transaction occurred due to system malfunction
• The transaction was unauthorized

3.2 Aadhaar Pay Services

Aadhaar Pay transaction fees are non-refundable once the payment is processed. Refunds may be considered if:

• The payment failed due to technical error but amount was debited
• Duplicate payment occurred due to system malfunction
• The payment was unauthorized or fraudulent

3.3 Mini-ATM, POS & WPOS Services

Cash withdrawal and card payment transaction fees are non-refundable. However, refunds may be considered if:

• Cash withdrawal failed but amount was debited from customer account
• Duplicate transaction occurred due to device or system error
• Transaction was processed but cash was not dispensed due to technical fault

3.4 Domestic Money Transfer Services

Money transfer transaction fees are non-refundable. However, if a transfer fails after deduction of fees, we will:

• Refund the transfer amount (excluding fees) if the transfer could not be completed
• Process the refund within 5-7 business days
• Investigate and resolve disputes within 15 business days

3.5 Utility Bill Payments

Bill payment transaction fees are non-refundable. Refunds for bill payments may be considered only if:

• The payment was made but not credited to the biller due to our error
• Duplicate payment occurred due to technical error
• The payment was made to an incorrect account due to system error

3.6 LIC Bill Payment

LIC premium payment fees are non-refundable. Refunds may be considered if:

• The premium payment was made but not credited to LIC due to our error
• Duplicate payment occurred due to technical error
• Payment was made to incorrect policy number due to system error

3.7 Mobile Recharge Services

Recharge transaction fees are non-refundable. Recharge amounts may be refunded only if:

• The recharge failed but the amount was debited
• Duplicate recharge occurred due to technical error
• The recharge was not activated within 24 hours due to our error

3.8 Travel Services

Travel booking fees and commissions are generally non-refundable. However, refunds may be considered if:

• Booking failed but payment was processed due to our error
• Duplicate booking occurred due to system error
• Booking was cancelled by the service provider and refund is applicable as per their policy

3.9 Insurance Services

Insurance premium payment fees are non-refundable. Premium refunds are subject to insurance company policies. However, we may consider refunding our service fees if:

• Premium payment failed but amount was debited due to our error
• Duplicate payment occurred due to technical error
• Payment was made to incorrect policy due to system error

3.10 Cash Management Services

Loan installment collection fees are non-refundable once the collection is processed. Refunds may be considered if:

• Collection was processed but not credited to the lender due to our error
• Duplicate collection occurred due to system error
• Collection was made for incorrect loan account due to technical error

4. Refund Process

4.1 Refund Request: To request a refund, you must:

• Contact our customer support within 7 days of the transaction
• Provide transaction details, including transaction ID, date, and amount
• Submit supporting documents, if required
• Explain the reason for the refund request

4.2 Refund Investigation: We will investigate your refund request and may:

• Review transaction logs and system records
• Verify the transaction with relevant banks or service providers
• Request additional information or documents from you
• Complete the investigation within 15 business days

4.3 Refund Processing: If your refund request is approved:

• Refunds will be processed to the original payment method or bank account
• Processing time: 5-10 business days after approval
• You will receive a confirmation email once the refund is processed
• Refund amount will exclude any non-refundable fees or charges

5. Subscription and Service Fees

5.1 Monthly/Annual Subscriptions: Subscription fees are non-refundable. However, if you cancel your subscription:

• You will continue to have access until the end of the current billing period
• No refund will be provided for the unused portion of the subscription
• You will not be charged for the next billing cycle

5.2 Setup Fees: One-time setup fees are non-refundable once the setup process has been initiated.

6. Chargebacks and Disputes

If you initiate a chargeback or dispute with your bank or payment provider:

• We will investigate the chargeback in accordance with payment network rules
• We may provide evidence to support the transaction
• If the chargeback is resolved in your favor, the refund will be processed accordingly
• Chargeback fees, if applicable, may be deducted from the refund amount

7. Non-Refundable Items

The following are non-refundable:

• Transaction processing fees and service charges
• Subscription fees for services already rendered
• Setup fees and onboarding charges
• Fees for services that have been successfully completed
• Any charges imposed by third-party service providers
• Fees for transactions that were completed as per your instructions

8. Refund Timeline

8.1 Investigation Period: 15 business days from the date of refund request

8.2 Processing Period: 5-10 business days after refund approval

8.3 Total Timeline: Refunds are typically completed within 20-25 business days from the date of request, subject to bank processing times.

9. Consumer Rights

Under the Consumer Protection Act, 2019, you have the right to:

• File a complaint with the Consumer Disputes Redressal Commission
• Seek redressal for deficiency in service
• Claim compensation for any loss or damage suffered
• Access our grievance redressal mechanism

10. Contact for Refunds

To request a refund or inquire about refund status, please contact: